Back to Home

Privacy Policy

Last updated: 1/17/2026

1. Introduction & Scope

SalesTrack ("we," "us," or "our") is deeply committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, processed, and disclosed by SalesTrack when you use our services. This policy applies to our website, application, and all associated subdomains and services (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service. This document is intended to be transparent about our data practices and to empower you to make informed decisions.

2. Information We Collect

We collect information to provide and improve our Service. The types of information we collect can be categorized as follows:

  • Information You Provide Directly: When you create an account, we collect your name, email address, business name, and password. When you use the Service, you provide data related to your inventory (product names, costs, prices, quantities) and sales transactions (descriptions of sales). If you contact us for support, we will collect the information you include in your communications.
  • Information Collected Automatically: When you use our Service, we automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, device identifiers, pages you visit, the time and date of your visit, and other diagnostic data. We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
  • Information from Third Parties: We may receive information about you from third-party services, such as analytics providers, if you interact with our advertisements or if those services are used to support our platform. For example, transaction descriptions you provide are processed by third-party AI services to extract structured data.

3. How We Use Your Information

We use the information we collect for various purposes, grounded in our legitimate interest in operating a business and providing you with a high-quality service. These purposes include:

  • To Provide and Maintain our Service: This includes creating and managing your account, processing your inventory and sales data, and enabling the core features of the application.
  • To Improve and Personalize the Service: We analyze usage data to understand how our Service is used, to identify trends, to fix issues, and to develop new features.
  • To Communicate With You: We use your contact information to send you administrative messages, service announcements, security alerts, and support messages. We may also send you marketing communications if you have opted in.
  • For Security and Fraud Prevention: We use information to verify accounts and activity, to monitor for suspicious or fraudulent behavior, and to identify violations of our policies.
  • For Legal Compliance: We may use your information to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

4. Legal Basis for Processing (for EEA Users)

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:

  • We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;
  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;
  • You give us consent to do so for a specific purpose; or
  • We need to process your data to comply with a legal obligation.

5. Sharing and Disclosure of Your Information

We do not rent or sell your personal information. We may share your information in the following limited circumstances:

  • With Service Providers: We share information with third-party vendors, consultants, and other service providers that perform services on our behalf. This includes hosting providers, AI service providers for transaction processing, analytics companies, and customer support services. These third parties are contractually obligated to safeguard your information and are prohibited from using it for any other purpose.
  • For Legal Reasons: We may disclose your information if we believe it's required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary to (a) investigate and prevent fraud or security threats, (b) enforce our Terms of Service, or (c) protect the rights, property, or safety of SalesTrack, our users, or others.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as a business asset.
  • With Your Consent: We may share your information for other purposes with your explicit consent.

6. Data Storage, Security, and Retention

Your information collected through the Service is stored and processed in secure data centers. We take data security very seriously and implement a range of technical and organizational measures to help protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information. We retain your personal information for as long as your account is active or as needed to provide you with the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Data Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

  • Access: You can request a copy of the personal information we hold about you. You can access and update most of your account information through your account settings.
  • Correction (Rectification): You have the right to request that we correct any inaccurate or incomplete information about you.
  • Deletion (Erasure): You may request the deletion of your personal data. Please note that we may be required to retain certain information for legal or legitimate business purposes.
  • Object to or Restrict Processing: You have the right to object to our processing of your personal information and to request that we restrict processing in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at the email address provided below.

8. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information immediately. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

9. Changes to Our Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect changes in our business, practices, and the law. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modification to this Privacy Policy will constitute your acceptance of such modification.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us. You may reach our Data Protection Officer by emailing privacy@salestrack.com. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.